The most common questions
You can find all answers to the most common questions about point25 here. If you are not able to find the correct answer to your personal question, please contact the point25-Team vie E-Mail. (m.support)
Who or what is point25?
point25, the Teilzwei Betriebs GmbH, is an Austrian software company. The point25 App allows you to have access to all point25 locations with just one account.
point25 is subject to the strict rules of the DSGVO. Only you are able to decide with which point25 locations you want to be connected to. You can find more information about your rights in the Data protection section. You can contact the data protection officer via email here m.dataprotection.
Which point25 locations do exist?
You can find a list of all point25 locations under "The point25 locations".
Which of my personal data is processed?
A detailed description regarding the processing of your personal data, your rights, etc. can be found in the Data protection area. point25 has a data protection officer. You can contact him under m.dataprotection.
How does point25 work?
Get the point25 app on your mobile phone. Once you have created an account, you have access to the latest events and your personal QR code. Just scan it at the entrance of your point25 location. Only you are able to unlock your account to other locations.
Is it necessary to create a new account at every point25 location?
No, it's not.
You just need one account for all point25 locations.
How do I activate my account at other point25 locations?
You can connect your account to other point25 Locations inside the point25 App directly. In addition, you can connect your account with a scan of your encrypted QR code at the entrance of each other point25 location.
Is a point25 membership for free?
Yes. It takes only two minutes of your precious time to create an account.
Which personal data do I have to provide for a point25 account?
point25 is subject to the strong rules of the DSGVO. You can find a detailled description of the processing of your personal data, your rights etc. in the Data protection section.
What's about data security?
point25 uses secure connections for the transmission of your data and modern algorithms for the encryption. point25 is subject to the strong rules of the DSGVO – your data will be treated confidentially and will not be passed on to third parties. You can find a detailled description of the processing of your personal data, your rights etc. in the Data protection section.
Why is it possible to load up my photo ID at point25?
We only know who you are with your officially valid photo ID. You can upload it in the point25 app to verify your account and to avoid annoying waiting time at the entrance.
What are valid photo IDs?
Driver's license, identity card, passport, student ID.
The ID must contain at least your picture, your date of birth and your name in order to be able to verify your account.
Why should email adress and phone number be correct?
You need your email address to log in into the point25 app. You get your personal point25 PIN code via SMS. Both is necessary to contact you in case of a lost item for example.
Am I able to get into my location directly after creating my account?
Is it possible to get into a point25 location without a point25 account (we are a group)?
Please clarify this with your point25 location. But creating a point25 account is done in no time - get the point25 app!
Why did I not get a confirmation email?
It is possible that you made a mistake when entering your email address. If not, please check the spam folder. Every now and then it unfortunately happens that one of our emails ends up there.
The creation of a new point25 account is not possible because the provided data already exists - what can i do now?
You just need one account at point25 . Please contact the support if you are not able to log in into the point25 app under m.support.
I forgot my access data and I am not able to log in into the app!
In this case please send us an email to m.support. The point25-team will help you.
Am I able to delete my point25 account if I like to do so?
All parties involved are free to delete their existing account at any time and without giving reasons with immediate effect. Of course, we undertake to delete your data in full if you let us know. Please use the intended function inside the point25 app.
What are my options if I forgot my smartphone or the battery of it is empty?
In case you do not have your QR code, the queue at the entrance increases. Use as often as possible the point25 app please - you will see how comfortable it is. In emergencies, you can also enter your personal PIN code (received by SMS) at the entrance.
What is my option if I do not have a smartphone?
You are able to create your point25 account at the terminal in your location. In this case, please use the PIN code that was sent to you via SMS.
What is my personal PIN code for?
You get your personal PIN Code straight after the creation of your point25 account. You need it to log in into the point25 app and you can use it at the entrance to your point25 location if you don't have a smartphone.
I have been banned in a point25 location. What does that mean?
The imposition of a block is always the responsibility of the respective operator of the point25 location in exercising his domiciliary rights. For example, if you behaved aggressively towards other guests, started a fight, sexually harassed other guests or violated the narcotics law, the operator can ban you from the locatition. This means, that your are not able to enter this point25 location any more. If you are affected by a ban and do not know the reasons for this, please contact the respective point25 location.
If you are banned for a serious misconduct you get informed in the point25 app and via email that you are getting banned in every point25 location in case of another serious misconduct within 12 months.
I have been banned in every point25 location. What does that mean?
You have committed serious misconduct in different point25 locations within 12 months and have been banned from all point25 locations due to your misconduct to protect everyone involved. If you have a question please contact m.support .
I was not able to find an answer to my personal question. What are my options?
Just contact the point25-team via email. (m.support)